Participation is a goal-oriented process that
involves decision making and control. E-
participation, which encompasses
participation in political science and theory of
management, refers to direct public
participation in political, economical, or
management decisions. When participation
becomes complicated, decision making
becomes necessary and any participatory
process is potentially important for the rule
system governing the activities. In this sense,
when service processes become complex, the
implementation of them will not be in all
details based on political decisions but also on
what is found to be practical.